Archive for the ‘Top Chef’ Category

My First Task as Interim President: Cleaning the Kitchen!

8 October 2012

In an earlier post I discussed the consistent process I take the first week of each interim CEO / COO assignment.  As noted, though my process is consistent across companies, the resultant actions taken are often quite different from company to company.  My strangest -– but in hindsight maybe my most effective –- first action was as interim COO at a $20+ million, unprofitable software company: The first thing I did was clean the company kitchen!

Little did I know that -– before the last clean mug was in the strainer -– word traveled to the company’s remote offices in London, Dubai, and Perth that there was a new kid on the block and he was taking no prisoners.  Unknown to me at the time, the foundation for a rapid turnaround was in place.

Arriving 45 minutes early that first day -– it’s amazing what you find out about a company arriving 45 minutes early on the first day –- the only employees in the office were four individual contributors having coffee in the company kitchen; a ridiculously extravagant kitchen any TopChef chef would die for.

I was told that the only available coffee cups were in the pile that filled the sink -– a pile of dirty dishes, it was noted, that was indicative of two of the company’s problems. (more…)

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