Archive for the ‘CEO Coach’ Category

9 Reasons Why Your Startup Needs a Mysterious, Unsung Hero

11 February 2018

imagesEvery business — even a startup — needs a mysterious, unsung hero, a COO.

Importance: A COO — particularly one with lots of broad exposure — knows which levers to pull to make each functional area work in a coordinated way, needed for a startup to succeed.

Don’t Wait Too Long: Most startups wait too long to hire a COO.  Hire immediately if you produce a physical product – or if the founder/CEO is immersed in building the technology. Hire when you hit product/market fit if you build digital products.

Why “Mysterious” : Per this Harvard Business Review article, the role of Chief Operating Officer is the most mysterious and misunderstood position because of the complexity and diversity of responsibilities.

Why “Unsung”? The COO always expects to be blamed, yet knows they will miss out on the praise.

Custom: Per Etsy COO, the COO role needs to be (more…)

Question: When is someone who works less hours the better employee?

9 October 2010

Answer:  When they focus on efficiency, not time.

I advise young founding CEOs, either in my role as interim COO or as a “CEO Coach.”  A common issue they raise is their frustration with an employee who does not work incredibly long hours.  I struggled with this until I recalled that, when I was their age, I felt the same way!  I’ve been managing since I was 23 and, for about a decade, I too was impressed with an employee who worked the longest hours.

But then I hired Chris Pooley and he taught me that (more…)